Privacy Policy
Last updated: March 2026
1. Introduction
Thinkific Labs Inc. ("Thinkific," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
2. Information We Collect
Information You Provide
- Account registration information (name, email address, password)
- Billing and payment information
- Course content and materials you upload
- Communications with us (support requests, feedback)
- Profile information and preferences
Information Collected Automatically
- Device information and browser type
- IP address and approximate location
- Usage data and learning analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide, maintain, and improve our platform and services
- To process transactions and send related information
- To send you technical notices, updates, and support messages
- To respond to your comments, questions, and requests
- To monitor and analyze usage trends and improve user experience
- To detect, investigate, and prevent fraudulent or unauthorized activity
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform (hosting, payment processing, analytics)
- Course experts who deliver content you have enrolled in
- Legal authorities when required by law or to protect our rights
- Business transfers in connection with a merger, acquisition, or asset sale
5. Data Security
We implement industry-standard security measures including:
- SOC 2 Type II certified security controls
- TLS 1.2+ encryption for data in transit
- AES-256 encryption for data at rest
- Regular penetration testing and vulnerability assessments
- Role-based access controls and audit logging
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
7. International Data Transfers
Thinkific is headquartered in Vancouver, Canada. Your information may be transferred to and processed in Canada or other jurisdictions. We ensure appropriate safeguards are in place for international transfers in compliance with GDPR and other applicable regulations.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Thinkific Labs Inc.
Suite 300 – 369 Terminal Ave
Vancouver, BC V6A 4C4, Canada
Email: [email protected]